Remote IT Support

Online Tech support for small and
Mid-size Business

Remote IT Support and Managed Services

Take Your Small Business Tech Support to the Next Level

Infomac IT Solutions’s remote IT support services offer Level 1 and Level 2 technical support for companies to guarantee seamless and uninterrupted business operations. Driven by a team of experts with specialized skills in networking, operating systems, and security, we commit ourselves to high quality IT support services round-the-clock.

We complement your existing services with remote support for IT requirements over multiple communication channels such as voice, emails, and live chat messages. Whether it is tight deadlines, complex deployments, or increased end-user demands, our IT specialists have risen to the occasion to keep your end-users satisfied.

Take Your Small Business Tech Support to the Next Level

  • Server Monitoring
  • Boot Up Issues
  • Event Log Monitoring
  • Virus Removal
  • Adware/Spyware/Malware Removal
  • Slow System Issues
  • Performance Tuning Issues
  • Online Connectivity Issues
  • System Formatting Issues
  • New Software installation and setup
  • Server Installation and configuration
  • Desktop & Laptop 
  • Group Policy configuration and server migration
  • Printers and peripherals
  • Microsoft Windows/Exchange Server, AD Domain Environment, SBS
  • Microsoft DHS/DHCP Server and Configuration
  • Microsoft Windows Server
  • Microsoft Small Business Server
  • Microsoft Exchange Server

  • Help Desk Services
  • Break Fix Support
  • Proactive Management
  • Consulting
  • Server Support
    Server
  • Deployment

Accessibility

Using this approach, your team can collaborate and work together from anywhere along with gaining secured access to the devices.

Consistency

The application and SOP is deployed consistently across the network to ensure that everyone has a common user –experienc

Ease of use

The apps can be used simply just by selecting the app from the app store.

Why Infomac

We offer an extensive range of market-leading competitive range of IT products and solutions that will improve your IT system and business performance.
Tailored Services

We know every business has unique applications and device requirements. We will work with you to understand your business requirements.

Enterprise-grade tool-sets

We use Microsoft System Centre Configuration Manager, along with the 1E Nomad for a localized SOP and app distribution.

Customer – First

We will offer customised solutions that suit your business needs. This includes areas such as service management, service levels, and the amount of on-site and off-site support.

Expertise

Infomac has years of experience in managing the entire IT and communication environment. We work with a wide range of organizations to offer our clients the best strategic support.

Your technology partners

Infomac offers an extensive range of IT services and solutions that will support your business objectives. Our solutions will help you bringing down your costs, improving efficiency and bringing new clients.

Certifications & Accreditation

We are Sophos and Microsoft certified and this ensures that we are in pace with the current technical requirements and roles.

National Coverage

We offer our services to small, medium and large organisations across Maharashtra & Gujarat. Our market understanding and experience working with a wide range of companies help us in serving all your IT needs.

Proactive monitoring

We will keep track and report you everything about your security compliance and application.

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